I extend to Briggs & Riley my most sincere appreciation for the efforts of your customer representative, Kerri S., to rectify a problem with a TSA lock while I was traveling in South America in December. Kerri was courteous, helpful, and commendably persistent in her efforts and made me a Briggs & Riley customer for the long haul. I hope you will convey my compliments and great appreciation to her for her splendid attitude and perseverance! You are fortunate to have such an employee in your ranks!

- S. Sample, El Paso TX

I own two of the 29' wheeled duffels as well as two carry-on Briggs & Riley bags. On a recent trip the handle on one of the duffels was broken.  I sent the bag away, following the directions on The Briggs & Riley web site and within 8 days of sending it in, had the bag back with the broken part (handle) replaced.

I have not experienced such a positive (no questions asked) feedback experience in quite some time. Briggs & Riley truly means that the bags are guaranteed for a lifetime ... no questions asked. Thank you very much for living up to your reputation.

I will certainly buy more Briggs & Riley bags in the future.

- J. Lahey, Lethbridge Canada

When I bought my Briggs expandable 22' suitcase 10.5 years ago I thought that the lifetime guarantee was a scam, but after 2 million miles on flights the past 10 years; broken handles, ripped corners and lining, broken zippers, etc, Briggs repaired the case no questions asked. The bag is now better than new, as they put on a new handle, with the release button on the handle rather than on the base of the bag which always was a pain to manage. And I got the bag back in less than 2 weeks, delivered to my front door. While the bag is still rather heavy, it is functional, durable and I look forward to putting more miles on it in the future. My friends have gone through their more-expensive Tumi's and Hartmann and onto others, while my Briggs keeps on rolling!!!

- E. Rosenberg, Illinois

I wanted to tell you a story that is true and a true test of durability of Briggs & Riley Luggage. I was driving from San Antonio, TX to Dallas, TX, and had 2 pieces of your product in the bed of a rental car. The wind was so strong driving down Interstate 35S that my luggage came out of the bed and a lady picked up the luggage and left it at a gas station. When I picked the luggage up I was amazed at the condition it was in. There was no damage! Just a number of scratches, but I was surprised that everything inside was NOT DAMAGED.

Thanks Briggs & Riley for making such a GOOD PRODUCT.  Thanks to Chuck in your Moss Beach, CA location I'm a customer for Life.

-R. Tucker, CA

Outstanding product
We travel 100,000 [miles] per year......this is the finest, most versatile, handiest bag of many that we own... thank you for exemplary repair service on your outstanding product.
—L. G. Seidman

100% satisfied
I am not one of those that writes to companies. But, I have to do it now.
This morning I brought in my B&R Baseline bag for the zipper pull to be reattached. Now, this bag is 2-1/2 yrs old and has seen some 250,000 miles of air travel during this time. It was gift from my kids for Father's Day 2006. To me it just needed the zipper pull to be reattached. I got a call this afternoon to pick it up. When I got back to the hotel and looked at the card, I was shocked at the work that was done on it, beside the zipper pull. Ernesto did the following work:

• zipper coil/teeth repair
• zipper pulls
• zipper slides
• corner piping repair
• handle system replaced
• wheels
• wheel mold

This is the second time this bag has been in for a quick repair. The first time it was to have expansions replaced. One other time a wheel broke at the airport. I sent an email and the next day I had two wheels at home!!! You do not know how 100% satisfied I am with the two B&R bags that I own. Keep up the GREAT service.

All USA companies should follow your business model.
—D. Mojica

...best bag I've ever owned
I recently closed the car door on the strap of my Briggs & Riley computer briefcase. I called the toll-free number and now, two days later, I have a new strap--at no charge!

In an age in which 'customer service' is becoming an oxymoron, I can't thank you enough for making it a reality. Plus, this is the best bag I've ever owned.
—Dr. C. Higgins, NY

...still looks new
I bought my B&R bag more than 5 years ago. It is the finest work accessory that I have ever owned - I discover new features continually. It still looks new. Good job.
—P. Collins

...will never buy another brand.
Thank you so much for creating a superior product with an incredible warranty. We have owned our original piece for over 15 years. The bag has been repaired a few times. Not because the bag has inferior workmanship, but because it has become our constant travel companion.

Our original Briggs bag is our old faithful and it has traveled the globe many times. We probably should retire the bag, since you have come out with lighter versions, which we own, but somehow we can not go on a trip with out our original suitcase. We have strayed and purchased other “it” brands and have always been disappointed. We now own several Briggs bags and will never buy another brand.  With warm regards,
—M. Corwin

...next luggage purchase-now and forever-will be a Briggs & Riley
I'm extremely pleased with my verb business case purchase. This is such a high quality, lightweight, form fitting modern briefcase that every time I grab it a smile comes over me. My girlfriend makes fun of how often I talk about how cool it is! She may even be jealous a little.

I've had it for about four months now. My next luggage purchase-now and forever-will be a Briggs & Riley.
—Steve J.

...particularly impressed
I own about a dozen items from your baseline collection which I purchased in late 2006. 2-3 large cases, 3 wheeled carry ons, a backpack, 2 organized vertical totes, three toiletry kits. I wanted to write and let you how impressed I've been with them. I almost bought the equivalent Tumi set but a friend suggested I look at your range which was about 2/3 the price of Tumi. Since purchasing I have been particularly impressed by the quality/finish (the items still look new) and that I haven't once had to worry about any item breaking - it seems they're tough enough for my travel needs. The backpack/wheeled carry on looks smart and sharp too.
Best Wishes.
—Nav

...Brilliant!
I have been travelling extensively for 40 years now and have owned many pieces of luggage. I have never, never come across any which has been as well made and cleverly thought out. Brilliant!
— A. Kowal

...best investment in luggage I have ever made
After 8 years of using my Briggs & Riley Rolling Garment bag, I will be dropping it off at a repair center for a repair on a zipper and some stitching on one of the liner pockets. My wife and I were discussing the fact that this bag has flown around the world to the tune of 600,000 miles. This bag has been from Australia to New Zealand, China, Dubai, Saudi Arabia, Bankok Thialand, and all 50 states. I travel every week. This was the best investment in luggage I have ever made! I highly recommend your bags to all of my friends and associates.

Thanks for making a great product!
— Barry W., Utah

Two positive comments
1. On a recent visit to Half Moon Bay, I took my B&R suitcase to your repair facility to have the zipper replaced. The people there were extrordinarily helpful. Not only was the zipper repaired on a rush basis so that I could get the case in time to use it for my return home, but they found & fixed 6 other defects. WOW -- super service.

2. B&R suitcases are the best luggage investment one can make. Since purchasing our three bags in 1996, we have taken 16 international trips -- including Egypt, Europe 11 times, Morocco, Mexico, Russia & Indochina. Some pretty 'rough handling' locations. In addition to the international trips, we have taken at least 2 domestic trips each year. With just a few repairs, the bags are still in excellent condition.

Congratulations on a great product!!!
— ARM, USA

...product is amazing
Just a quick note to thank you deeply about the high quality of your travel bags. I bought a travel bag (exuse my being a non native speaker - I don't know what's the type in English) from before there were wheeled carry ons. I bought it at the Berkeley Travel Store just when they opened in the early 1990s. I lived thru very rough circumstances, and it travelled with me whether all over Israel, and then to remote corners of Jordan and Egypt. Thank g-d, it's in top shape, still serves me, and now that I'm back in the US, hope to buy another one.

Again — the quality of the product is amazing!

Thanks so much,
— Prof. Smadar Lavie

3/4 of a million miles!
I just thought you'd like to know:
I purchased a set of B&R suitcases about 10 years ago. I now estimate that I have travelled with them a total of more than 750,000 miles. (3/4 of a million miles!) They still work/look great.

Thanks.
Great product!
—Russell, MD

I highly recommend your bags
After 8 years of using my Briggs & Riley Rolling Garment bag, I will be dropping it off at a repair center for a repair on a zipper and some stitching on one of the liner pockets. My wife and I were discussing the fact that this bag has flown around the world to the tune of 600,000 miles. This bag has been from Australia to New Zealand, China, Dubai, Saudi Arabia, Bankok Thialand, and all 50 states. I travel every week. This was the best investment in luggage I have ever made! I highly recommend your bags to all of my friends and associates.

Thanks for making a great product!
—Barry, UT

High standards
You have set high standards in service that I do not think any other company can meet. Shame on you.

Thank you for being great.
—Gene, CA

Unconditional recommendation
With my trusted Briggs & Riley 26' Expandable passing by 4 years and 500,000 flight miles, I have enjoyed it to such an extent, that I ordered a new one, tonight. The original was purchased in San Diego, 8/2003.

My thanks to the folks at Briggs & Riley for an excellent product and excellent service to back it up.

I never hesitate to provide an unconditional recommendation to other travelers who are looking for the BEST luggage.

—Tim O.

Bravo
Until recently, I had never heard of Briggs & Riley and might have continued in this state except by chance. My wife an I had been discussing replacing our single, large suitcase with a pair of carry-on size bags. She had done some research but the only thing that I knew was that it should be made of nylon rather than polyester -- and this let out the inexpensive bags I was hoping we could get away with.

On Saturday, we were at the local mall for purposes other than shopping for luggage. We passed by a 'Point A' store and I suggested that we spend a second looking at the good stuff so that we had a basis for comparison. I had no intention of buying anything.

The sales person was very knowledgeable and, though the store sold a range of brands, he seemed to light up when he talked about Briggs & Riley. I soon began to see why. The features were smart and the lifetime guarantee was intriguing -- especially when I read your tag describing 'Reality Engineering'.

This makes more sense than anything I've encountered in recent years and it made me wonder why more manufacturers don't embrace this philosophy. It seems rather, that the trend is to make things that 'look' like the real thing but which have been gutted of value by the need to constantly reduce manufacturing costs. What we end up with is an endless stream of low-cost knockoffs that work for a time then end up in the landfill.

So bravo, Briggs & Riley. You can be sure that I'll be bending people's ears about your product and the idea that lies beneath it.

Regards,
—Mark, Maryland

Love it
Just a note to say I have had my LB101 since last April and love it. The quality, workmanship and functionality are amazing. It is most impressive that every detail has been thought out and beautifully crafted. I am proud to use it. I spent more than I thought I would but don't regret it at all.

Well done. I look forward to another Briggs & Riley product.
—Bob, Ontario, Canada

Thank you
I received my repaired bag in record time and it looks great. The salesman told me I would be happier spending a little more money for the better bag and he was right.

My thanks to the company and Yonis.
—Ed Gray, Virginia

Great product
I've had the expandable 28' inch large rolling suitcase now, and have gone to multiple long trips with it. It is the best piece of luggage i've ever owned, and so worth the price I paid for it. It looks great still, and clothes just don't come out crumpled unlike the other lower cost luggage i used to own, of which I've had to replace every few years due to not being able to take the brunt of travel.

The luggage rolls great, is very sturdy, and on top of all that, I have piece of mind knowing there's a company standing behind this product for its lifetime. Thinking of buying another one for my wife to use!

Great product and I wish I'd discovered your stuff a few years earlier!
—Sam, Vancouver, BC

Exceptional service
I just got my bag returned to me and I wanted to compliment Marni and Juan for expediting the repairs in time for my next business trip. I was very satisfied with the service and the follow up.

Thank you very much...exceptional service is so rare these days ... it deserves a special mention...thanks again.
—Richard, New Jersey

My repair experience
I just picked up my Briggs & Riley from the local luggage store in my home town. My original request to repair the handle system was completed. I was also quite pleased to read the corner piping and frame were also repaired while the piece was away for repairs. I certainly appreciate your great work and initiative.

Thank you.
—M. Hill

Great bag, superlative guarantee
I have purchased 4 Briggs + Riley carry-ons, 1 now for myself & 3 passed along to family members (they get my 'retired'/refurbished ones after I buy a newer model). Yours is a superior product backed by a true 'no BS'/no excuses warranty. Your products and guarantee support and service should be required study for any corporation seeking to succeed in the global marketplace today.

Thanks for a great bag backed by a superlative guarantee. Bravo!!!
—Lawson, Pittsburgh

Your repair service is GREAT!
Thank you so much for the recent repair ... with less than a week turnaround! This is the second time we've sent a bag for repair and both times the work was thorough, complete and well done.

Our five Briggs & Riley bags are the greatest. Thanks for such a fine product ... and warrantee.
—Harlin Watts

Satisfied customer
There are a lot of companies that offer product warranties, but fail to deliver. Your company not only has outstanding products, and lifetime warranties, but you deliver on those warranties. The return process was simple and the repair flawless. In an age where all products are commodities, customer satisfaction is a real difference maker, and we are very satisified customers!
—Doug, Colorado

Thanks
Hi, I just wanted to say thanks for the great repair job on my Wheeled Duffle Bag. As the technician stated on the repair card, the bag has been well traveled. Unfortunately the bag was in such a state that it made traveling with it difficult. The repairs and the replaced part have given my bag a new lease on life. And as a 'Customer Service Guy' quality, value, and service are what I look for in everything I purchase. For Business and Travelware, Briggs & Riley is the only choice for me.
—Howard, Chicago

A great big thank you.
Just wanted to thank you profusely for fixing my luggage and sending it so quickly. We are leaving today on another long trip and now I can pack everything. I love my set of Briggs & Riley and always feel proud using it. Sincerely,
—Carol C. in Rio Vista

I would like to commend you on the exceptional products you provide, and seemingly manufacture for persons just like me. My job requires me to travel between several different states at least three weeks out of the month. As I conquer the air my 21' expandable and wheeled garment bag are always in tow. I don't have to tell you about the beating these bags take week in and week out. However, they sustain the rigors of airline travel with ease. I am so pleased with your line that I now proudly own five Briggs & Riley bags, several accessories, and have my eye on a sixth bag. I've also influenced my girlfriend into purchasing two bags as well. Needless to say she loves hers as much as I love mine.

The quality of your products speak for themselves, but the life time warranty is icing on the cake! Thank you again for making my daily and weekly routines that much more enjoyable.

PS. As an avid snow skiier I'd love to see a Briggs&Riley ski tote and or overnight duffel in the near future. Thanks again.
—Don W.

YOU GUYS ROCK!!!!
Listen to me. I called 4 days ago and asked for a new handle for my rolling wardrobe and it showed up today and I put it on in less than 5 mins. You guys are ridiculously awesome! I have 7 pieces of B&R luggage and I will never even consider buying another brand ever!

This is not my first great experience with your customer service. Thank you again for being the company that you are!
—Les, Utah

A testimony to the quality of your luggage...
My son was riding his motorcycle home from work when his computer fell out of his backpack and tumbled down the road. He didn't discover his loss until he got home when he noticed that his backpack was lighter than it should have been.

Fortunately, a work mate (whom he had just passed) saw the computer eject from his backpack. He retrieved the computer, opened the case and was astonished to find that the computer still functioned.

Your luggage saved the day, and possibly his job.
—Jeff, Carmel, CA

We are being stopped left and right as we travel because both my husband and I have your 22 inch roll-on cases. I also have the rolling tote with the twist attachment device and my husband has the rolling computer bag with the same attachment. Seriously, they are wonderful and people do stop us regularly.

Also, I would love to see you create a ladies handbag series. I have an older one that you no longer advertise, and my only problem with it is that it is a bit awkward. I do stuff it, which is not your fault. Thank you for your wonderful products!!!!!!
—Eileen, Frazier Park, CA

I have had my XXX computer bag for about 13 years. It was either the first model they offered or at least one of the earliest. I bought it after my previous one was stolen in the Hong Kong Train Station (another story). The bag came with a lifetime warranty (I understand it is now 5 years). Unfortunately, after many years of hard use (over 50 trips to China...and not just Beijing and Shanghai -- many other trips), I had to send it back due to several bad zippers and a couple of other things.

Much to my chagrin, XXX came back to me and said they wanted $109 to fix it and no guarantees. The suggestion was that it isn't worth it and I should buy a new one. I have sent other pieces of luggage back to TUMI and have never encountered this.

On another note, I had an equally old Briggs and Riley piece of luggage that had almost as many trips that required repair. I took it to the local repair place and was told the repairs needed were too extensive for them to do it and it would have to go back to the factory. I said OK and paid a nominal fee for the shipping.

I just got it back and it is in great condition. The bill? $0. I must say I have been very impressed with [Briggs & Riley]. In my view standing behind the warranty in addition to a lower price swings the deal for me. In the future I will stick to Briggs & Riley.
—Doug, Alpharetta, GA

I have been a happy Briggs & Riley customer for about a decade. I purchased one of your leather computer bags then, and it's been with me literally around the world and back again many times. I haven't been able to 'kill' it yet, but when I went in for my third strap today I fell in love with your new leather organized computer bag.

Your older model had a frame that just couldn't be beat and I always felt that my equipment would be safe in it. But I noticed that this new model has a lot more structural rigidity in the central frame region, than some of your more recent models, so I investigated it further. I fell in love with it and, after ten years of never being convinced that I'd find a compact bag that could be as good as my original, I was finally convinced. I love the pockets, the style - nice to have the 'D' rings on the side of the bag, much less likely to snag - and all of the dozens of little details that have been so well thought through.

I was a little unsure about some of your products there for a while, but this is an admirable bag that I will use to endorse your products wherever I go. It's the best!
—Many thanks, John

We have many Briggs and Riley luggage pieces in our family, but have never needed a warranty repair. I have always liked your quality products and now am very impressed with your very fast service.

My case must have been received, fixed, and sent out the same day. Thank you for your attention to detail. Excellent fix, and faster than can be expected. Word of mouth with customers will pay off.
—Thanks again, Henry

In October 2006, we took a cruise to the Caribbean departing from New York city. We flew into Laguardia and took a taxi to our hotel in Brooklyn. The taxi driver loaded our new Briggs and Riley luggage into the taxi minivan. We were on the expressway when the rear door flew open and one of our suitcases went flying out -- onto a four lane highway with heavy traffic. The cars were all honking and swerving around the suitcase. The taxi driver ran to get the suitcase. I am happy to report that the suitcase was not damaged in any way -- it looks as good as new.

Thank you for making such a great suitcase. We have been telling everyone about our experience and our great luggage!
— J. Lalande, Canada

I travel too much and that seems to qualify me as a luggage expert in the eyes of most of my friends and family.

I'm asked for a luggage recommendation my answer is swift and crisp, 'Briggs and Riley.' Well that's the plan, but inevitably I'll go on and on about the quality and durability of my B&R gear and of course the amazing warranty. By the time I'm done, my audience is expecting me to whip out a catalogue and start taking orders.

I don't consider myself an odd person and yet I must admit that even I find this odd behavior.

It was therefore a great relief last week when a complete stranger in Dallas airport decided that he would approach me to announce his great affection for his B&R gear. In his mind we clearly had a bond, a brotherhood based on travel ware!

I must confess to a touch of luggage envy at his newer models but most importantly, I now know I'm not alone in my eccentricity.

Seriously. Congratulations. For very frequent travelers like me, dependable luggage is non negotiable. I've been through a lot of brands over the years but I'm sticking with Briggs & Riley. Keep up the great work.
— Paul, VA

I just bought your 19 inch carry-on and 24 inch expandable upright cases on the recommendation of a friend, Stephen Mueller, who has had his for ten years. At first I was a bit surprised by the price but he confirmed what great value for money they are. I bought them from Selfridges here in London who had just started supplying them.

I just wanted to say I have never seen such good, sturdy AND stylish luggage and I cant wait to travel more with them now!
— Justin, London, UK

After an exhaustive search, I was able to purchase one of your bags. I can't give you the model number, but it holds a 17' laptop. What a great bag!! I can't think of ANYTHING I would change about it!! I am a land surveyor and tend to be ROUGH on my soft equipment, but I am confident that this bag will hold up. The pocket arrangement is perfect. The little travel pocket with the orange lining is truly inspired, I keep my checkbook in there and can see at a glance if it is open! I love that type of design detail!! I look forward to many years of travel and day to day use with this bag. Thanks for making a really kick-butt product!!!! PS the # on the tag is BRIG BB102 2STZ 17'CBB if that makes any sense.

Thanks again. I will look for more of your products in the future.
— James, Charlotte, NC

I love your transcend line because it is so light yet still really durable. I think it is perfect for women business travelers because it is so easy to move around and hoist up into the airline bins. Most luggage seems to be designed for men and is too heavy. That is why although alot of my male peers travel with Tumi, I won't use it because their regular line is too heavy and their light 21 inch just doesn't hold as much as the transcend because of the external handle. I just wish that that the transcend line came in more 'business' type colors. Would you consider adding a charcoal grey?

Also the transcend backpack is the best designed travel backpack around. Three of the women in my office have it and we all love it for trips to Europe. While the colors make it too casual to carry to a business meeting it is excellent for carrying everything you want to bring on a long plane flight (the headphone opening is a great touch) and then you can always remove the laptop case and put it in a large purse to attend a meeting. We also all like it because it isn't as bulky as most computer backbacks so it fits a woman's frame better and prevents the shoulder aches that come from carrying a tote. Anyway my only comment is that it would be nice if there were more colors to choose from.
— Gwen S.

Dear Briggs and Riley:
Thank you for your wonderful cases. I own two, a cabin bag, u-112 and a briefcase, br214. I will register both soon, I promise.

They were both with me Friday as I waited at the bus stop in front of the Barnes and Noble in Santa Clarita. It was 5:30, and I stood behind the billboarded-back wall in what little shade there was. My cases sat where the bus would stop, just to the side of another plastic wall. Although the bus was not yet due, I uncharacteristically was watching the traffic instead of reading, pacing, or meditating. With a shock, I realized one of the vehicles turning left, wasn't. A blue SUV headed straight for me, fast. I turned to run, but only got two strides before hearing the stop shatter behind me. Falling, I looked back--and saw my computer briefcase airborne! Launched by the toppling of its wall, the case landed on its face and skidded several more feet-until halted by a street tree.

The driver, a middle-aged woman with no insurance, discovered her power steering hose had ruptured, causing her loss of control. After determining neither of us were injured, I approached the shelter. A metal beam hung where I had been standing: in the midst of the wreckage, my cabin bag sat serene.

Now for the moment of dread. Upending the computer case, I pulled forth my three-month-old laptop and powered up, then checked out the other contents of my case, all undamaged in any way. Except for minor scuffing, no damage to the briefcase at all. On weekends, I work Gene's Luggage, and have often heard of the abuse your cases can withstand, but I never expected to be telling one of my own.
— Sincerely, Kathleen

Thank you!

I sent my bag for repair and it came back fixed. Simple as that! You turned it around super fast, and I really appreciate it. I'm a heavy business traveler (1k United plus..) and can't live without my B&R bag! Your customer support will make me a customer for a long time. Keep it up. Simple as that.
— Morris W.

I have a good news - bad news story to relate. Today I was returning from a business trip in Las Vegas to Washington Dulles, and as I got on an escalator at Las Vegas airport, about 15 feet into the ascent an elderly woman lost her balance and fell backwards. I was directly behind her and attempted to catch her or cushion her fall, but her momentum (and mass) sent me falling backwards as well. It was all over in a second, and the airport staff alertly turned off the escalator to avoid a huge pileup, but I found that I had fallen onto my Briggs and Riley carry-on which was positioned right behind me, and the extended carry arm had cushioned my fall, preventing me from striking my back on the sharp metal edge of the escalator step. The suitcase handle was badly bent by the weight of my 195 lb, 6'3' old body but cushioned my fall, and I am convinced saved me from serious injury. I had back surgery four years ago, but I walked away from this one.

I have two of your large expandables, a briefcase and a smaller carry-on, all Briggs and Riley. I will be sending the bag in for repair! Thanks, literally, for the support!
— Fred C.

Thank you thank you thank you. As a sales rep for Harris Connect, I travel every week to every corner of the country. Along the way, I have the ultimate choice from my quiver of Briggs and Riley Travelware. What will it be? My tri-fold suit bag for the board presentation? The expandable roller bag for my trip to Colorado Springs for meetings and quick trip to Breck? Or will it be just my expandable overnight computer bag for the quick overnight to New York City. I truly appreciate the vast choices and usability of your products. The only problem. You make it faster than I can afford it.

Keep up the great work!
— Dave R.

I am sending this e-mail still in a little bit of shock. Today no one has a warranty like this!!! I truly did not expect or really believe that the bag that I sent to you for repair would ever be sent back to me and that it would be returned and repaired and look almost like new!!! Thank you so much for the unbelievable warranty!!!

If I Ever Know Anyone Purchasing Luggage the words Briggs & Riley will be the first thing out of my mouth!!

Thank you so very much. This is my son's luggage and I am ready to go out and buy new Briggs & Riley for myself.
— Vicki

Just want to send Kudos to Chuck Scheper. In a world where once a retailer makes a sale, the consumer is typically lost on post sales coverage (i.e., warranty etc...). I called the B & R line for warranty repair on my 8 year old bag and a good thing happened...Chuck called me back within a half hour and gave me the information I needed to get my bag repaired...UNBELIEVEABLE. The only other retailer I know that has half as decent post sales support is Nordstrom and B & R surpassed their service easily, thanks to Chuck!

Keep it up...you give consumers like me confidence that companies do, in fact, stand behind their warranties.
— Dave

I have just purchased three of the Napa pieces. The comments I receive from other folks is outstanding. Everybody is impressed by the quality and wonderful looks of these products. In the past, I have had Tumi, Travel Pro, Swiss Army, etc. I am an airline pilot and my suitcase is my home away from home. Your product (so far) is very impressive. I will let my co-workers know of your quality product. Thank you for having a wonderful product.
— Diana

I am one of those consumers that cannot buy anything without heavily researching it first. I hate buyer's remorse. When I began my search for luggage, I assumed Tumi would most likely be the best quality luggage money could buy. How wrong I was! You're luggage is as strong, durable, and dependable, more reasonably priced, and has a far SUPERIOR warranty. The stand you make behind your product speaks volume. I just purchased 3 pieces and couldn't be happier. Watch out luggage industry; there's a new standard in town!
— Jennifer

I recently sent my 8 year old B-R 22' rolling carry-on in for repairs. You not only honored your warranty, you did a true overhaul on the old friend and replaced or repaired several things that I did not even request !! I own 7 pieces of B-R ranging from a 26'expandable rolling suitcase to three shaving kits! My wife has 3!! I purchased a planned replacement for my 22'er a couple of years ago at one of your sales, but it will now be put away for the far off future day when my current 'road warrior' is beyond your repair!. Thanks for honoring your word and making luggage for those of us to whom they are parts of our lives, not just a 'holder of stuff'.
— John M.

Just a note of thanks for a quality product and a service well performed. On a recent flight, the zipper on my expandable, wheeled carry on was broken. On my return home, I called your repair center, was given simple directions to the shop and picked up my case today....repaired and perfect once again! Your service staff was very nice while being so professional! I love all of my Briggs-Riley luggage. Worth every penny and just a joy to travel with. Thank You.
— Lynde

I recently bought your new transcend 21 bag. It is great but the reason I like it is the outside pocket in back by the handle. It is a great place to store your receipts. I always had a problem keeping the receipts organized. Here you check out of the hotel put it right in, same with the rent a car. Great idea. I travel over 25 times a year.
— Mike

This bag has over one million airline miles and this is only the second time it has been repaired.
— Gary

We are so pleased with the quality of Briggs and Riley bags. No one can say these bags aren’t rugged after this story: We were flying from Boston down to the Bahamas to return to our sail boat. We purchased some heavy duty equipment including a 66 lb. anchor and 100 feet of 3/8 chain for it (the chain itself weighed about 100 lbs). A package that heavy would be outrageously expensive to ship and take forever to arrive so we decided to bring it in our trusty Briggs and Riley (U21NX Olive) carry on. It fit perfectly, rolled quite well and we were able to move through the airport fairly easily –thanks to the heavy duty wheels and handle system.

Our first hiccup with the chain occurred at security when it required two of us to lift the bag on the conveyor belt. (That was security’s first signal of something strange.) On the outside, the bag looked great so no one took notice of us. Once the bag passed through the x-ray machine, the security person’s face was perplexed, “What the heck do you have in that bag?” (The chain sent off some signals) After some explaining they said that we could not bring the bag on the plane but an airline attendant would take it. We were relieved not to have to pull the 150 lbs. around but concerned for whoever else had to move the beast! Well to make a long story short, after two taxi rides, two flights, one ferry ride and many annoyed baggage handlers surprised by the weight, the bag arrived in great condition – wheels still rolling, handle did not bend, and the case itself held up beautifully. I will not buy any other bag now and in fact just purchase a set of luggage for all my business and person travel. We are sold! Keep up the great quality!

Yours truly,
— L Stone

I travel nearly 200 days/year for business and personal travel. I have owned many different types and brands of luggage- I'll never buy anything but Briggs & Riley again. I love my Briggs & Riley luggage. Your pieces are attractive, functional, and durable. I have benefited from several knowledgeable individuals in independent luggage shops. My Briggs & Riley luggage adds comfort to my travel, keeps me organized, and adds a level of confidence that my expensive clothing and gear are cared for, even the hands of unhappy luggage handlers and prying and clumsy inspectors.

My hat's off to you.
— DAB, Bloomington, IN

I am a flight attendant and have owned one of your totes for almost 11 years now. I have never had a problem with it and it still looks like new. I am a true believer in Briggs & Riley Travelware. I refuse to use the free company issued wheeled carry-on and have just purchased one of yours.
— Thanks, Barry

I have been buying your products for several years and have been extremely pleased with your 'Travelware'. I have been to europe and asia for both business and pleasure and currently I travel the east coast weekly. In the last twenty years of traveling with your products I have only had to send a bag back once for repair. I need to send back my wheeled carry on now due to security tearing off my zipper pulls. But that is another story.

My wife and I have 7 pieces of your luggage and after stopping by a local luggage store I may end up buying the 21' expandable wheeled carry on, I also like both the backpack and the camera case.

Your products are wonderful.
— Dave

Thank you very much Chuck, I got the bag back 1 week after I sent it to you guys. To say I am tremendously impressed would be a major understatement. I cannot thank you enough and you have an extremely thankful and now very loyal customer!!!
— Thanks again

I just purchased your U-114 Companion Tote on Wheels. Its GREAT! Extremely well executed in design & interior. I fly often & this will be my travel companion.
— Boca Raton

I'm sending this note for two reasons. Number One, I just recently became a Briggs & Riley Convert, after purchasing one of your computer workbags, with the backpack option (BBW7). A colleague of mine recommended your company and this model, as we both travel for business. He had nothing but raves for the functionality, etc. for the bag.

He was RIGHT! After nine years with a leather attache' (which worked ok but not great with a laptop), I'm now set up for twice that length of time with my new Briggs & Riley workbag!

So many thanks indeed for your fine product! I look forward to many many years of service!
— All the best!

I'm a frequent international business traveler for a hi-tech company in the silicon valley. I have, for the past 2 years, used a Tumi expandable laptop bag for travel and have, for the most part, enjoyed it. One exception to that was when a seam tore and I had to get the bag repaired. Other than that, I thought the Tumi bag was the best that money could buy.

However, I recently got a B&R overnight tote as a gift and, to my surprise, it beats my Tumi bag in every category! I spent over $300 for my Tumi bag, and it's fabric, zippers, lining, and handles are all inferior in quality to your luggage. I was shocked to learn that I could buy a laptop case that is very similar in features to the Tumi bag I currently own for about $150 less.

I have been so impressed with the quality of my B&R overnight tote, that I'm close to scrapping my very expensive Tumi bag as well as my TravelPro wheeled suitor (which has been very poor) in favor of B&R bags. If only there were a way to trade in my overpriced, underwhelming luggage to recoup some of my poor investment!

It is rare to find a product as well made and well-designed as your luggage. I have and will continue to recommend your products to anyone I know looking for new travel gear. Thanks and keep up the great work!
— Shawn Adamek, San Carlos, CA

Just a note to tell you how terrific your products are. In this day and age, it is rare to find something built to last and I applaud the quality and craftsmanship of your work.

I bought my first piece of your luggage more than a dozen years ago and it is still going strong after countless airline trips. Today I bought a new piece of the luggage that expands to meet my needs for longer trips. Thanks for the excellence and quality you provide.
— Well worth every penny and more.

I recently sent in my Briggs & Riley bag for repair. I can't tell you have impressed I am with how quickly you repaired my luggage and got it back to me. You have just won over a customer for life. It is nice to see a company make a quality product and stand behind it as well.
— Great Job!

Hello Briggs and Riley: My wife and I have owned Briggs and Riley luggage for many years. In those years, we have the unique opportunity to travel to some of the worlds great sights. Ankor Wat In Cambodia, Pyramids of Egypt, Turkey, China, and Russia. Your luggage has never once provided us with one ounce of trouble! When the airlines have done some damage, you guys fixed the problem, period! no issues, and at no charge! I only wish I could tell the people on our trips with cheap K-mart 39.99 luggage sets that just because it might be the same color as my luggage, it has nothing to do with my luggage quality!
— Thanks from a very loyal customer.

Three years ago, I bought a Briggs & Riley men's wallet in tan leather. It was my first purchase ever of a Briggs & Riley product and I have to say it is by far the best wallet I have ever owned...not just durable, but great looking as well. Thanks!

I just wanted to say a special 'Thank You' to everyone at Briggs & Riley. I didn't know what to expect after I sent my bag in for repair, (Steve Rynn at Rynn's Luggage said that it was a total loss) but what I got back was beyond my wildest dreams. Thank you Briggs and Riley and a special thank you to Chuck Scheper. You guys truly put your money where your mouth is. This is the finest stand by your warranty travelware company in the industry. I just purchased a brand new lap top bag and what brand do you think I bought. There is only one, Briggs & Riley. I want to also thank Steve Rynn for his assistance and help, he is a great guy and is truly a pro at what he does. If you guys every do a commercial, please call I would be glad to give my testimonial on T.V.

I want you to know how impressed I am with my three suit garment bag. I bought it late last year to use on a consulting contract in the middle east. It got lost by my hotel for months. Finally it arrived the other day. I closed my eyes as I took the bag out of the box in which they stuffed it. Down to the cleaners, I thought. I was in shock! Everything in the bag was in perfect condition. I couldn't believe it. I still can't believe it. Not one wrinkle in any of my suits, shirts, trousers. Even the ties on the tie rack I use were as perfect as if I just left them. All I had to do was take them out and hang them up. As an engineer I have great respect for your product.
— Thank You.

I have long been a great admirer of your products. I started buying your product back in 1999, and really became a loyal customer ever since. I am very glad to see your company continue to thrive in this business. You offer great products yet at a very reasonable price performance, something that I can never see Tumi doing.
— Grant

Just a note to tell you how terrific your products are. In this day and age, it is rare to find something built to last and I applaud the quality and craftsmanship of your work. I bought my first piece of your luggage more than a dozen years ago and it is still going strong after countless airline trips. Today I bought a new piece of the luggage that expands to meet my needs for longer trips. Thanks for the excellence and quality you provide. Well worth every penny and more.
— Donna

Thank you for your prompt servicing of my suitcase - actually the second one you have repaired for me. I was really awed that your lifetime guarantee was honored without hassle at no cost.
With appreciation,
— Ann

I've just added 2 more pieces to my collection. I bought my first piece in 1996 and even with extensive travel have not had to make a repair yet!!!
— Fran

I purchased my Briggs & Riley bag almost nine years ago. When asked about the warranty, the sales person said that it was a 'LIFE TIME WARRANTY', I made the comment back, I'm sure, it's probably worthless as the paper it's written on. Well I have to tell you that THE BAG has been with me now for almost nine years. After several repairs it still has been a wonderful bag. Just recently before the Christmas holidays I had to take it in to Rynn's Luggage in Carrollton, Texas for repair. I talked with Steve Rynn the owner. I told him that I had been traveling for almost nine years with the same bag and that it had approximately 3 Million Miles on it and growing. He couldn't believe that THE BAG had so many miles on it. One of the corners had completely been ripped off (but still attached) and America West had ripped the back spine almost off, the reason for the visit to get it fixed. I just wanted to let you know that I believe in your product, my bag has been a great bag, and you have stood up to your promise that you would take care of it for a lifetime.
— Byron

Just returned from a 3 day trip with my new BRW20 and this is the first message I wanted to send. It's better than advertised. Better quality, better designed, and seems even bigger than it is. The most important feature is that real thought was given in the product design. Everything was there, convenient and with adequate space that,
even when I thought it was full, there was room for my all weather coat. The extra long handle was one of my reasons for buying but I didn't expect the functionality, looks AND capacity. My compliments to you for creating the nearly perfect business travel bag. By the way, the removable computer case is a work of art all by its self. Thanks.
— John

We just bought something like our 9th or 10th Briggs and Riley bag. We have everything from toiletry cases to the extra large pullman. My husband and I each have a cabin bag. He travels a lot more than I do, but we had them side by side the other day and couldn't tell the difference. His still looks brand new. They are fabulous. Great organizers, so well designed! Once we bought one, that was it. We were hooked.
Simply the best. Simple as that.
— Louis

I would like to thank you for the excellent service and attention I received, now there is no doubt which manufacture I'll choose next time I would like to purchase luggage.
Thanks very much,
— Ran

The bag arrived last week, repair work looks very good. Thank you and your team for cooperation! Briggs & Riley is really worth to be strongly recommended!
— Willi – Germany

Doudaklian Leather on 19th Street in Washington, DC provided same-day turn around warranty service and did it on a Saturday, so that I can use my Briggs & Riley carryon bag on a trip which begins tomorrow. . Thank you and congratulations to them and to Briggs & Riley
— Philip

Thank you for the repair center information...took over today to be repaired...great service...and found another Briggs & Riley bag I plan to buy for my wife at Christmas...so the great warranty really pays for itself.
— Edward

Chuck Scheper at your Half Moon Bay location is terrific! I wanted luggage and I was lost as to which pieces to get. From Chuck's succinct, articulate critiques, all supported by his own experience, I was able to select with confidence four Briggs &Riley pieces. Then with a list of the stores that he suggested, I was able to make a most satisfactory order. Throughout my communications with Chuck (I called him back twice more after our initial conversation), I felt that his interests were mine and that I could trust his expertise.
— Henry

Thank you for your recent telephone call to check on the repair of a bag. The zipper pull was replaced in Sacramento and was very satisfactory! Thank you. However, I want to tell you the circumstances that necessitated the repair. The zipper pull was cut in Calgary, we assume because the bag was locked. They could have cut the lock, but instead cut the actual ring on the zipper pull. No note was placed inside the bag to indicate it had been open/inspected.

I e-mailed the Calgary airport, Air Canada/United and the TSA ... really to no avail. I believe the damage was just plain 'mean-spirited.' Thanks for your wonderful luggage. Each time we need a new piece of luggage, we head to Longshores in Sacramento.
— Nancy

Thanks for such a quick response. Your bag is the best travel investment I've made. And you speak volumes for the customer service. Believe me when I say your bags are the only ones I would recommend to my friends.
Thanks again for your help.
— Mark

I'd like to take a moment to praise you on the design of my new computer bag. I had the opportunity to purchase the LBW8 from an associate who had no need for it. I have owned many computer bags, and have traveled extensively, but this is my first Briggs & Riley. This is ABSOLUTELY the nicest bag I have ever owned. I cannot say enough about it. The organization features, quality, EVERYTHING about it is fabulous!!
— Thank you, thank you, thank you!!

My wife and I are million mile plus travelers and for the past 5 years or so, we have relied entirely on Briggs and Riley travel bags. Most recently, United Airlines did a fine job not only destroying my B & R bag, but losing much of the contents in the process. In the past, we have tried the local B & R warranty repair shops with mixed results - the work is fine, but they are painfully slow. Given the nature of the most recent situation, I decided to call B & R directly and look into the possibility of the repair at your factory. I was fortunate to have Chuck Scheper handle my request and I have to tell you that he has been a pleasure to work with. Chuck clearly understands the demands placed on frequent travelers and the importance of a solid and reliable piece of luggage. While I'm still fighting with United over the claim and may be for some time to come, getting my bag repaired thanks to Chuck has been amazingly painless. I can assure you that in the future when my wife and I are in the market for any type of luggage, Briggs and Riley will get our business. I can speak from personal experience that other luggage manufacturers may be long on the bells and whistles, but noticeably absent when it comes to employees like Chuck.
Keep up the good work
— Jock

Often time all we ever do is complain about poor service, but we never take the time to complement someone when they go above and beyond the call of duty. I just returned home from one trip this afternoon and I am off tomorrow morning at 4:45 AM for another trip, and I wanted you to know this so you know how impressed I was that I took time out of my nonexistent evening (instead of packing and seeing my wife) to write and complement you on the ABSOLUTELY SUPERIOR SERVICE CHUCK RENDERED TO ME TODAY. He was patient (and that takes a lot when dealing with me), courteous and extremely responsive (he even went to get a bag I was interested in to better describe it to me).

I have loved my Briggs & Riley gigantic garment bag which has seen the far reaches of the world (Shanghai, Peking, Taiwan, Korea, Singapore, Europe, South Africa, Brazil) and I would not trade this bag for anything (well... maybe for a Porsche 911 Targa). It has survived the torture of Northwest Airlines for many many years and it is still going strong. So not only are your luggage bags superior, so is your help ... and finding help in today's market place is no small task. Quality merchandize and superior customer service is what brings customers back time and time again.

My complements to you and my thanks to Chuck. This is why I am buying another Briggs & Riley bag and will probably always look to Briggs & Riley first for any luggage needs that I have.
THANKS AGAIN CHUCK.
— Mark

I have owned your U-24X 24' expandable vertical case for 4 years. I must say it has been the best piece of luggage I have ever owned. On returning from a recent trip, I noticed a section of the zipper was beginning to tear out. I dropped the bag off at Mark's Luggage Repair in Phoenix Arizona, and 10 working days later I was back in business. I truly appreciate your lifetime warranty and will purchase only Briggs and Riley in the future.
Thank you to everyone at B & R for a terrific line of products.
— Robert

The repair worked out great. I have my case back and I am enjoying it again. Again Thank you for your attention to customer satisfaction. I know I did buy Top of The Line
— David

I simply LOVE my Briggs & Riley Burgundy bags!!! I travel weekly for business and the burgundy color is so easy to identify from afar and almost guarantees no mix-ups in baggage claim. I have 4 pieces 2 - 26 in., 1 - 21 in., and 1 carryon bag in burgundy and 1 - business overnight case + computer case in black. As long as you have the same warranty in place, I will NEVER buy another piece of luggage that is not Briggs and Riley again! I am telling all my friends and family about your products and reputable warranty.

I am the owner of a company in the travel industry and spend a lot of time traveling. I bought my first Briggs & Riley over a year ago and couldn't be happier. I always over-pack (you can never have too much right?) and my U-76 Deluxe Garment Bag has enough space for a week long trip with TWO changes daily, including golf shoes, workout shoes and dress shoes, especially if you use heavy duty compression bags. On a recent trip the wheel was knocked off my bag and it was replaced quickly with no questions asked. This was worth the price of the bag alone because I don't have to purchase a new bag. I recently purchased a BRW20 Upright Business Traveler for both 1-2 night trips and to pack my toilet kit and a spare set of clothes for longer trips where my Garment Bag might not arrive at the same time I do. The coolest feature allows the computer bag to slip over the handle providing more room inside the bag. Although Briggs & Riley products cost more the value is in the design, sturdy manufacture (best zippers i've ever seen) and unconditional warranty. No one in my family will ever use any other luggage and I recommend it to my friends and colleagues. Keep up the good work!
— Aron

Wanted to tell you that I just purchased your large briefcase on a trip to Chicago. Great design, love the removable computer and file cases. I already own (since Christmas) your suitcase and I'm a true believer. But, best of all is your concept of 'reality engineering'. I'm telling all my friends and clients. You were a hit at the NRA show in Chicago when I brought the briefcase into the Sara Lee booth.
— Alan

Greetings!
It is rare that I was appreciative about a purchase, but today, at a Bon Voyage outlet in PIT, I bought a BRW 20, 20' Business Traveler, it is absolutely, exactly, what I was looking for. Exceptionally engineered, and very well built, it has all of the features one needs for a quick trip into the modern world. Thank you for making this outstanding piece of goods! I couldn't wait to unload my stuff from two old-fashioned cases, both of which I gave away right there in the terminal, and load it all, including my lap top, into my new B&R problem solver. I then marched proudly onto the plane...another problem solved!
— Thanks!

I've been meaning to write now for some time to thank you for your great customer service and standing behind your warranty. I work for a major airline and had used my bag for over five years of hard use when the handle broke. I took the bag to your local representative here in Seattle who kindly informed me that the bag would have to go back to the factory and that they would provide me a loaner. They then asked if I was having any other trouble with the bag and I mentioned that the zippers were sticking a bit. Anyway, to make a long story short, when I got the bag back I was astounded. It looked brand new. The zippers had been replaced and of course, the handle worked perfectly. I even received comments from fellow employees about my 'new' bag. I tell everyone about your service and know of at least two sales so far because of it.
— Thank you! Thank you! Thank you!

I wish to tell you that I think I have purchased the BEST piece of luggage I have EVER seen, let alone used. I LOVE IT and I know I will purchase more pieces in the future. Thank you so much for making such a great piece of merchandise.
— Jan

I currently own two Briggs and Riley bags and I plan to purchase two others. I do a great deal of international travel and my luggage is truly put to the test in the deserts and cities of the world. I have owned and own luggage from several manufactures from around the world, but since I purchased my first Briggs and Riley bag I only buy one brand. I decided there is no reason to buy any other luggage after purchasing yours. The quality and craftsmanship is totally unparalleled in the industry and the warranty truly sets you above all of the competition. Why keep upgrading my luggage ever year or so, when after I buy just one of your bags, I will never need to buy one to replace it. I feel comfortable in putting my Briggs and Riley bags to the test. I have had other bags just fall apart on me over time, but yours are practically indestructible. The warranty also gives me true peace of mind that if anything ever does break, it will be professionally fixed free of charge. My Briggs and Riley bags have been on air craft carriers, military cargo planes and hospitable locations around the globe. I get complements on my luggage wherever I go and my luggage still looks new after all of the use and abuse it has withstood. I am truly impressed with your luggage and your company. Keep up the good work.

I purchased a Briggs & Riley bag over three years ago. I have used this bag on over 300 flights on many different major carriers. This is the one item other than my laptop that goes pretty much everywhere I go. As time went on my bag started to show some wear and tear. The last piece was that my carrying handle was snapped off by the airline. Even though I had a Briggs & Riley Bag, I naturally wanted the airline to fix the damage that they caused. When I went to go file a complaint with the carrier, they told me that damage to handles were not covered. I then had to give up the one piece of luggage that has been with me for the past three years up for repair. I could not have asked for an easier more hassle-free way to get my bag repaired. Not only did you repair the items that I pointed out, but you also spotted and conducted more repairs to my bag.

I can't say enough about both the quality of your bags as well as your customer service when I needed to have repairs done. Those are always two measures that I use when I deal with purchasing products/services. How good is the product and how well does the company handle any issues that my come up.

You are great in both categories. I was recommended to use your product from a friend of mine and have no complaints. I will be sure to pass on the good word to other friends as well.
— Thanks again, Atif

Trust me, you have a real blessing in this employee named Chuck Scheper. His demeanor, articulation and cheerful attitude exploded through the telephone. I absolutely had to sit down and write to you and let you know what an asset this man is to your company. Chuck was able to decipher my attempted descriptions with a flawless ability to pinpoint the exact luggage. He displayed perfect manners and genuine concern. I know his talents are being underutilized. He would be a great trainer or manager, if he is not already. Chuck is outstanding in his conversational abilities with customer service. He should be recorded for other employees to learn and listen from his conversations with customers. Chuck, thank you so very much for helping me, it truly was a pleasure to speak with you. I am sure your company has received many congratulatory letters on you before mine. Have a great day and keep up the wonderful approach you take with Briggs and Riley customers.
— Sincerely, Carol

I'm a computer case junkie...I must have a dozen or more in my collection of useful, but not ideal bags. Your @Work collection has convinced me to throw out the rest. I've purchased 3 Briggs & Riley bags in the last 30 days...and have my eye on at least 3 more. I'm converting my entire luggage system to your product line. Not only are the bags functional and most durable, they're also good looking. And your computer cases, unlike most every other brand, readily accommodate my Apple Macintosh Titanium Powerbook. Your BBW8 Laptop Computer Brief holds my Powerbook and my Sony Vaio R505 notebook at the same time! Your new attachables are icing on the cake and fill a very real need for tailored expandability. Bottom line: it appears you have designed the perfect luggage system. (And this is from a retired Army colonel who travels at least twice a week as the VP and GM for a global IT company.)
— Dean

Funny story: After 40 years of single hood, I met my match...and among a million other commonalities between us-he buys Briggs and Riley, too!
Amazing.
— Leslie

I am 17 and over the summer I worked at a luggage store as a sales associate. I can easily say that I recommended and sold Briggs much more than any other brand in the store. This is simply the best bag out there, no questions asked. One of my main selling points to our customers was that they could spend less and buy a cheaper bag but that they would be back when their bag was damaged by the airlines and that there would be nothing that they could do about it. I then told them that if they spent a little more for a Briggs that they would be saving more money in the long run. I even convinced my family to buy Briggs from now on. Way to keep up the good work!
— David

Just wanted you to know that I have my wonderful Briggs & Riley carry on back with a great repair job, ready for the airlines once again. When I picked it up at Noble & Wild Luggage in Orange, I bought a new cabin bag on wheels to go with it. You are a terrific company, and I'll do my best (short of trying to make a speech to all the passengers on the plane!) to let others know that Briggs & Riley is the only way to go.
— Marilyn

Just picked up a BRW12 at Landmark Luggage in Milwaukee, WI. They only had one and didn't have the 11 or the 13, it's a great product just like all of your products, (my 14th B&R case) I would have picked up one or two more if they had them, time to light a fire under your salespeople, you have a GREAT case there. A friend said I pay too much for luggage...... I told him quality is like buying oats, if you want nice clean dry oats they cost x amount of dollars, if you want the ones that have already gone through the horse, there cheaper! a very, very happy customer,
— Dave

I travel about 90% of the time and will only travel now with your bags. They are incredible! The carry on expandable has no competition. My husband who also travels every week, used to buy another brand and after one trip with my bag, was completely sold on your brand. We now both have your bags and will not buy anything else. Congratulations.

Chuck, got my refurbished bag back GREAT JOB. I appreciate the quick turn around, I really believe Briggs & Riley set the standard that every other manufacturer tries to achieve, and most never do. I realize the bag had many, many, miles on it and I had to look twice to make sure they sent back the same one. Good job and well done. Briggs & Riley will be the only luggage I will ever purchase again. Thanks.
— Skip

Hey, you should see all the looks I get when I travel now with my shoulder bag, my 18 inch roller and either my 24 or 28 inch roller. I tell folks in addition to looking great, the luggage has a lifetime warranty from your company. You should see the looks I get with that statement. Perhaps you guys need to send me some business or marketing cards to hand out when I travel.
— Lt. Col. Steven

I bought a cheap case to go to Europe Upon return I hear my name on the airport intercom paging me to the ticket counter. I get there and see my underwear sticking out of my ripped luggage. So I decided I'd get better stuff and bought Eddy Bauer luggage. First trip bag ripped. Then I figure, Samsonite has been around a long time so I'll try that. Well at least the Samsonite lasted two trips before ripping in two places. After suitcase number one, My husband bought a Briggs & Riley but I couldn't bring myself to pay the big bucks. He loved his Briggs & Riley so after three suitcases I broke down and bought one. Thanks again.
— Kelly

I LOVE your luggage...I will buy nothing else. The value that I get for the price that I pay is tremendous. These bags last for years and years. If you have to use the repair policy for worn zippers or handles, this is great too. Love the durable material and handles... WAY BETTER THAN THE OVERPRICED ---- LUGGAGE. The design of all the pieces is great, and they ALL work together so well to solve my heavy business travel needs. For example, I love the very lite garment bag that hooks onto my roller bag. Also, I love the little duffle that sits on top of the roller bag. This bag is very accommodating for casual packing or business. It fits a lot! '...'

Thanks for a great product!!!
— Amy

'I just love the design and fabric!'
— Betty

'We bought 3 pieces for my son-he loves them! Now, it is our turn.'
— Gary

'Love the luggage after 3 months of use.'
— Judith

'It's the best piece of luggage I ever owned!!'
— Arleen

'I don't normally take the time to write letters like this, but I am so pleased with your product that I thought you might like to start the New Year with a rave review!...Your garment bag is the best I have ever owned. It is impeccably constructed, wonderfully organized, and (not unimportantly) beautiful to look at. And priced below the Tumi that many consider a 'benchmark,' it is an outstanding value...You deserve all the business you can get, and I welcome you to reprint and use my letter for promotional purposes if you find it useful to do so.'
— Michael

...Used to buy Samsonite...Love your bags!!!'
— Vicki

'Best looking interior! Great!'
— Scott

...The Simple as That® Warranty comes with outstanding service.'
Larry

'Your website not only answered my questions, but helped me find a gift for my daughter. It, like your products, is beautifully designed. Thanks again!'
— Deanna

'Excellent luggage!!'
— Andris

'...Good-looking piece, obviously durable, well-designed!'
— Bill

'First bag was a gift. So­­I had to have a whole set!'
— Kate

'I purchased an identical one for my daughter 2 months ago.'
— Ted

'The website looks great! I especially like the device that locates Briggs & Riley retailers. Very helpful!'
— Ryan