Where do I purchase Briggs & Riley products?You can purchase Briggs & Riley products on our website. Simply click 'add to cart' on any product detail page you are viewing. Our products also available at specialty luggage and select department stores. To find a store near you, please click on the following link:
FIND A STORE
If you cannot find what you are looking for, please call our Consumer Hotline at 888-462-2247.You can also purchase Briggs & Riley online on our site.
I lost my accessory, (ID Tag, Quick Release Strap Garment Sleeve) can you send a replacement to me ?Briggs & Riley does not replace any lost or stolen items. However, you can purchase replacement accessories on our website.
VIEW TRAVEL BASICS
If you can't find the accessory that you are looking for, please call our Consumer Hotline at 888-462-2247.
How to set your three-wheel TSA Cable Lock?How to set your three-wheel TSA Cable Lock
Set dials to factory preset combination: 0-0-0. Step 2.
Open the lock by pressing down on the rubber button on the side of the lock. The cable tip will be released. Step 3.
With a pen, push the bottom button (1) in the direction of the arrow. Hold it until completing the next step. Step 4.
Turn the dials (2) to your desired personal combination. Step 5.
Release the bottom button (1) and insert the cable tip into the hole. This cable lock may be opened by Transportation Security Administration(TSA) agents utilizing a secured access device, independent from your personal combination.
How do I order a catalog?To order a catalog, please send us an email via our CONTACT US page. We'll gladly mail you one!
(Don't forget to include your full mailing address!)
We’re pleased to inform you that our Self-Repair kits are available on our website. These kits are ideal for do-it-yourself repairs on wheels and feet, zipper pulls and carry handles. You will find the kits categorized by collection so you can easily identify the appropriate kit for your need.
Save the time and the expense of shipping your bag to us for repair and expedite the process by taking advantage of our Self-Repair kits. Simply choose the parts you need and we’ll ship them anywhere in the United States for a $7.50 handling fee per item plus shipping.
Travel Sentry® Approved. Travel Sentry® is a leading independent testing and standards organization. The Travel Sentry® Red Diamond mark indicates that the SpeedThru™ laptop sleeve has undergone rigorous testing by Travel Sentry, and is Travel Sentry® Approved as checkpoint friendly.
Briggs & Riley’s SpeedThru™ laptop sleeves are the first-ever Travel Sentry® Approved checkpoint friendly laptop sleeves. Used as directed, your laptop can remain in its sleeve during screening. However, screening officers, at their discretion, may request that your laptop be removed for inspection.
We are pleased to announce that Briggs & Riley now ships to over 200 countries.
We have partnered with Bongo International to service our international customers.
Bongo International (in coordination with Briggs & Riley) is responsible for all
billing, shipping and customer service related to your international order.
Here's how to place an International Order:
Once your order is completed, all inquiries should be directed to Bongo International
If you need assistance placing your international order or have questions, please
contact BongoUS at 1.203.683.4894 or email Support@BongoUS.com. All payment and
shipping questions should be submitted to Support@BongoUS.com.
Please note that for international sales, all sales are considered final and no
returns will be permitted. Please note that all free shipping offers on orders $99+
is for domestic transport only. Briggs & Riley will transport all $99+ orders to
Bongo US who will process your purchase for international delivery.
If you have product questions please contact Briggs & Riley Customer Service at
Due to our automated ordering and shipping processes, online transactions cannot be cancelled.
Product returns are handled as follows:
If you are not completely satisfied with your purchase from the Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of the item.
The Customer is responsible for return shipping and insurance on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. To start the return process, please call our customer care representatives at 1-877-745-3978 or email us at email@example.com. The customer service department will provide you a return authorization number that must be included on the shipping label. Failure to receive or include the return authorization may delay your credit.
Please send the product in the original shipping box to:
Briggs & RileyAttn: Return Department13300 Carmenita RoadSanta Fe Springs, CA 90670
Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
Briggs & Riley Travelware uses FedEx for the shipment of all online orders. We offer the following shipping services in the 50 continental states. At this time we are not able to ship outside of the United States.
FedEx Ground Service (shipments from California may take from 1 to 7 days, contingent on delivery address)
FedEx Express Saver (3rd day delivery - not available in Hawaii or Alaska)
FedEx 2 Day (2nd day delivery)
Order Processing: Please allow 2 business days for your order to ship. Weekend orders will be shipped within 2 business days starting on the following Monday. If your order is placed over a holiday weekend, it will ship within 2 business days beginning the following working day.
Order Confirmation:After you complete your online order, you will receive an email confirmation. This confirmation contains the details of your order and includes an order number. If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at firstname.lastname@example.org.
Order Shipment:You will receive a follow-up email notifying you that your order has shipped, which contains the FedEx tracking number for your purchase. If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at email@example.com.