I lost my accessory, (ID Tag, Quick Release Strap Garment Sleeve) can you send a replacement to me ?

Briggs & Riley does not replace any lost or stolen items. However, you can purchase replacement accessories on our website. 

VIEW ACCESSORIES

If you can't find the accessory that you are looking for, please call our Consumer Hotline at 888-462-2247.

Where do I purchase Briggs & Riley products?

You can purchase Briggs & Riley products on our website.  Simply click 'add to cart' on any product detail page you are viewing.  Our products also available at most luggage and specialty retail stores carrying high quality products. To find a store near you, please click on the following link:

FIND A STORE

If you cannot find what you are looking for, please call our Consumer Hotline at 888-462-2247.You can also purchase Briggs & Riley online on our site.

How to set your three-wheel TSA Cable Lock?

How to set your three-wheel TSA Cable Lock

Step 1. 

Set dials to factory preset combination: 0-0-0. 
  
Step 2. 

Open the lock by pressing down on the rubber button on the side of the lock. The cable tip will be released. 
 
Step 3. 

With a pen, push the bottom button (1) in the direction of the arrow. Hold it until completing the next step. 
  
Step 4. 

Turn the dials (2) to your desired personal combination. 
 
Step 5. 

Release the bottom button (1) and insert the cable tip into the hole.
 
 
This cable lock may be opened by Transportation Security Administration(TSA) agents utilizing a secured access device, independent from your personal combination.
 
 
 

How do I order a catalog?

To order a catalog, please send us an email via our CONTACT US page.  We'll gladly mail you one!

(Don't forget to include your full mailing address!)

Travel Sentry® Approved.
Travel Sentry® is a leading independent testing and standards organization. The Travel Sentry® Red Diamond mark indicates that the SpeedThru™ laptop sleeve has undergone rigorous testing by Travel Sentry, and is Travel Sentry® Approved as checkpoint friendly.

Briggs & Riley’s SpeedThru™ laptop sleeves are the first-ever Travel Sentry® Approved checkpoint friendly laptop sleeves. Used as directed, your laptop can remain in its sleeve during screening. However, screening officers, at their discretion, may request that your laptop be removed for inspection.

Due to our automated ordering and shipping processes, online transactions cannot be cancelled.

Product returns are handled as follows:

If you are not completely satisfied with your purchase from the Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of the item.

The Customer is responsible for return shipping and insurance on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. To start the return process, please call our customer care representatives at 1-877-745-3978 or email us at customercare@briggs-riley.com. The customer service department will provide you a return authorization number that must be included on the shipping label. Failure to receive or include the return authorization may delay your credit.

2011 Holiday Sale Event Return Policy:  Items purchased November 25, 2011 through December 31, 2011 as part of our 2011 Holiday Sale Event are eligible for return before February 15, 2012. Returns for product purchased during this time period will not be processed after February 15, 2012.

The amount credited for a return will be calculated based on the reduced transaction value of the order, which may forfeit some or all of the Holiday Bonus discount that was given at the time of the original purchase.

Please send the product in the original shipping box to:

Briggs & Riley
Attn: Return Department
13300 Carmenita Road
Santa Fe Springs, CA 90670

Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.