Where do I purchase Briggs & Riley products?You can purchase Briggs & Riley products on our website. Simply click 'add to cart' on any product detail page you are viewing. Our products also available at specialty luggage and select department stores. To find a store near you, please click on the following link:
FIND A STORE
If you cannot find what you are looking for, please call our Consumer Hotline at 888-462-2247.You can also purchase Briggs & Riley online on our site.
I lost my accessory, (ID Tag, Quick Release Strap Garment Sleeve) can you send a replacement to me ?Briggs & Riley does not replace any lost or stolen items. However, you can purchase replacement accessories on our website.
VIEW TRAVEL BASICS
If you can't find the accessory that you are looking for, please call our Consumer Hotline at 888-462-2247.
How do I order a catalog?To order a catalog, please send us an email via our CONTACT US page. We'll gladly mail you one!
(Don't forget to include your full mailing address!)
How to set your TSA Cable Lock? (Styles: ACC-W14, ACC-W15)
Set dials to factory preset combination: 0-0-0. Step 2.
Open the lock by pressing down on the rubber button on the side of the lock. The cable tip will be released. Step 3.
With a pen, push the bottom button (1) in the direction of the arrow. Hold it until completing the next step. Step 4.
Turn the dials (2) to your desired personal combination. Step 5.
Release the bottom button (1) and insert the cable tip into the hole. This cable lock may be opened by Transportation Security Administration(TSA) agents utilizing a secured access device, independent from your personal combination.
We’re pleased to inform you that our Self-Repair kits are available on our website. These kits are ideal for do-it-yourself repairs on wheels and feet, zipper pulls and carry handles. You will find the kits categorized by collection so you can easily identify the appropriate kit for your need.
Save the time and the expense of shipping your bag to us for repair and expedite the process by taking advantage of our Self-Repair kits. Simply choose the parts you need and we’ll ship them anywhere in the United States for a $7.50 handling fee per item plus shipping.
Travel Sentry® Approved. Travel Sentry® is a leading independent testing and standards organization. The Travel Sentry® Red Diamond mark indicates that the SpeedThru™ laptop sleeve has undergone rigorous testing by Travel Sentry, and is Travel Sentry® Approved as checkpoint friendly.
Briggs & Riley’s SpeedThru™ laptop sleeves are the first-ever Travel Sentry® Approved checkpoint friendly laptop sleeves. Used as directed, your laptop can remain in its sleeve during screening. However, screening officers, at their discretion, may request that your laptop be removed for inspection.
We are pleased to announce that Briggs & Riley now ships to over 200 countries.
We have partnered with Bongo International to service our international customers. Bongo International (in coordination with Briggs & Riley) is responsible for all billing, shipping and customer service related to your international order.
Here's how to place an International Order:
Once your order is completed, all inquiries should be directed to Bongo International at: firstname.lastname@example.org.
If you need assistance placing your international order or have questions, please contact BongoUS at 1.203.683.4894 or email email@example.com. All payment and shipping questions should be submitted to firstname.lastname@example.org.
Please note that for international sales, all sales are considered final and no returns will be permitted. Please note that all free shipping offers on orders $99+ is for domestic transport only. Briggs & Riley will transport all $99+ orders to Bongo US who will process your purchase for international delivery.
If you have product questions please contact Briggs & Riley Customer Service at 1.877.745.3978
2014 Holiday Sale Event Return Policy: Due to our automated ordering and shipping processes, online transactions cannot be cancelled.Items purchased from November 21, 2014 through December 31, 2014 as part of our 2014 Holiday Sale Event are eligible for return before February 14, 2015. Returns for product purchased during this time period will not be processed after February 14, 2015.If you return part of an order that received a discount and the remaining part of the order in your possession by itself would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.
Briggs & Riley Travelware uses FedEx for the shipment of all online orders. We offer the following shipping services in the 48 continental states.
FedEx Ground Service (shipments from California may take from 1 to 7 days, contingent on delivery address)
FedEx Express Saver (3rd day delivery - not available in Hawaii or Alaska)
FedEx 2 Day (2nd day delivery)
Order Processing: Please allow 2 business days for your order to ship. Weekend orders will be shipped within 2 business days starting on the following Monday. If your order is placed over a holiday weekend, it will ship within 2 business days beginning the following working day.
Order Confirmation:After you complete your online order, you will receive an email confirmation. This confirmation contains the details of your order and includes an order number. If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at email@example.com.
Order Shipment:You will receive a follow-up email notifying you that your order has shipped, which contains the FedEx tracking number for your purchase. If you have any questions about your order, please contact our customer care representatives at 1-877-745-3978 or via email at firstname.lastname@example.org.
One of the best things about buying through Briggs & Riley Online is that we do not have to charge sales tax, with a few notable exceptions: orders shipping to California and Wisconsin will be subject to a sales tax. Briggs & Riley Online is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.