2013 Holiday Sale Event Return Policy:
Items purchased November 22, 2013 through December 31, 2013 as part of our 2013 Holiday Sale Event are eligible for return before February 14, 2014. Returns for product purchased during this time period will not be processed after February 14, 2014.
If you return part of an order that received a discount and the remaining part of the order in your possession by itself would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.
Standard Return Policy:
Due to our automated ordering and shipping processes, online transactions cannot be cancelled.
If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of the item.
The Customer is responsible for return shipping and insurance on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued.
To Initiate the Return Process:
Please call our customer care representatives at 1-877-745-3978 or email us at firstname.lastname@example.org. The customer service department will provide you a return authorization number that must be included on the shipping label. Failure to receive or include the return authorization may delay your credit.
Please send the product in the original shipping box to:
Briggs & Riley
Attn: Return Department
13300 Carmenita Road
Santa Fe Springs, CA 90670
Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.