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Our "Simple as that" warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content.

Briggs & Riley offers two options to initiate a repair:

  1. Bring your bag to one of the authorized repair centers below (no repair number is needed.)  We recommend calling your local repair center before bringing your bag.  Also, please note, if your local repair center cannot perform all needed repairs you are responsible for shipping charges to the final repair destination as stated in our warranty. (Link to our warranty statement)
  1. If no repair center is found near you, please contact our Consumer Service Center for further instructions on how to initiate your repair:

US Telephone Number: 631-434-7722 or email us

Repair Center Name and Address Phone
Asia Pacific
Dream Walker
No. 553
Guang Fu South Road
Taipei
Taiwan
  (02)2758-7151
MAP PT Mitra Adiperkasa
9th Floor Wisma 46 Kota BNI
Jl Jend Sudirman Kav 1
Jakarta
10220
Indonesia
  62-21-574 5808
Seager Inc. Private Limited
9 Tai Seng Link
Lee King Hwa Building
534053
Singapore
  65 6534 2262
The Travel Club Alabang Town Center
2nd Floor
The Garden
Alabang Town Center
Muntinlupa City
Philippines
  6328507872
The Travel Club Glorietta 4
211 2nd Level
Glorietta 4
Ayala Center
Makati City
Philippines
  6328178857
The Travel Club Newport
Shop #3
3rd Level
NewPort City Mall
100 Andrews Avenue
Newport City
Philippines
  6325085960
The Travel Club Power Plant Mall
225R
2 Level
Rockwell Center
Amapola St Corner
Estrella Street
Philippines
  6328952034
The Travel Club Shangri-la Mall
Unit 148-A
Level 1
Shangri-la Plaza
Philippines
  6326353562
6329097710
The Travel Club TriNoma
Space 2099B N2100B
Level M2
NBCC Trinoma
Edsa Corner North Avenue
Philippines
  6329167223
6329167224
Travelogue Central Park
Lt. UG #106
Jl. Letjend. S. Parman Kav 28
Jakarta Barat
11470
Indonesia
  +6221 5698 5583
Travelogue Central Park
Lt. UG #106
Jl. Letjend. S. Parman Kav 28
Jakarta Barat
11470
Indonesia
  +6221 5698 5583
United Kingdom / Europe
Canada
Handy Luggage Repair
4704 Manhattan Road SE
Calgary, AB
Canada
  403-287-3179
McLean Luggage LTD
3743 99 Street
Edmonton, AB
Canada
  780-413-8295
Godfrey┬┤s Luggage & Leather Repair
2508 Douglas Street
Victoria, BC
Canada
  250-388-5262
Heather's Luggage Repair Ltd
915 Cotton Drive
Vancouver, BC
Canada
  604-266-3407
Quickie Cobbler
1824 Byland Road
Kelowna, BC
Canada
  250-769-4292
Weston Luggage Limited
316 East 1st Ave.
Vancouver, BC
Canada
  604-685-9749
UN Luggage
175 McDermot Ave
Winnipeg, MB
Canada
  204-943-1068
The Travel Bug
155 Water St.
St. John's, Newfoundland
A1C 1B3
Canada
  709-738-8284
The Travel Bug
48 Kenmount Road
Ste 2145 Avalon Mall
St. John's
A1B 1W3
  709-738-8283
Kelly's Luggage Repair
Brunswick Place
2021 Brunswick Street #101
Halifax, NS
Canada
  902-423-6938
Bagot Leather Goods
34 Princess Street
Kingston, ON
Canada
  613-544-4612
Capital City Luggage
1337 Wellington Street West
Ottawa, ON
Canada
  613-725-3313
Evex Importers
71 Doncaster Avenue
Thornhill, ON
Canada
  416-224-5111
Evex Luggage
1911 Dundas Street East
Mississauga, ON
Canada
  905-238-7900
Luggage Town LTD
644 Millway Avenue Unit # 1
Concord, ON
Canada
  905-669-6358
Ottawa Leather Goods
179 Sparks Street
Ottawa, ON
Canada
  613-232-4656
Bentley/Evex Luggage Centre
Jardins Dorval
352 Avenue Dorval
Dorval, QC
H9S 3H8
Canada
  514-631-9798
J.E. Fournier
3035 Boul Le Carrefour
Local T-20, Carrefour Laval
Laval, Quebec
H7T 1C7
Canada
  450-902-0210
AWL Shoppe
714 2nd Avenue North
Saskatoon, SK
Canada
  306-652-2188