care and info center

How to Reset Your Torq™ Combination Lock
All Briggs & Riley Torq Spinners come preset with the lock combination 0-0-0 on the Control Panel™. To reset your combination:

Step 1: Unlock the zippers by pushing the Slide Release Button, located next to the zipper pulls on the Control Panel™.

Step 2: Zip open the bag, lay it open on a flat surface, and then unzip the u-zip lid pocket.

Step 3: Locate the Lock Access pocket (it’s inside the bag, directly underneath the Control Panel™). Unzip this pocket.

Step 4: Inside the Lock Access pocket, there is a small, square, orange tab. Using your fingers or a pen, pry off this plastic tab and discard it.

Step 5: Once the tab is removed, you’ll see the L-Track Toggle. It looks like a small metal lever.

Step 6: Push this Toggle along the L-Track: first over, then up. The Toggle will lock into the new position.

Step 7: Return to the Control Panel™ on the outside of the bag, and set your new 3-digit combination.

Step 8: Go back to the Lock Access pocket and push the Toggle back down. It will easily pop back into place.

Step 9: You have finished resetting your lock. Now you can open the main and front compartments with your new personalized combination. Simple as that®.
How to Set Your TSA Combination Lock (Styles: ACC-W14, ACC-W15)

How to set your TSA Combination Lock

Step 1. 

Set dials to factory preset combination: 0-0-0. 
Step 2. 

Open the lock by pressing down on the rubber button on the side of the lock. The cable tip will be released. 
Step 3. 

With a pen, push the bottom button (1) in the direction of the arrow. Hold it until completing the next step. 
Step 4. 

Turn the dials (2) to your desired personal combination. 
Step 5. 

Release the bottom button (1) and insert the cable tip into the hole. 
This cable lock may be opened by Transportation Security Administration(TSA) agents utilizing a secured access device, independent from your personal combination.

How to Care For Your Torq™ Luggage

Briggs & Riley Torq™ Spinners are made of 100% virgin polycarbonate. Due to the nature of all polycarbonate cases, the bags will naturally receive surface scratches and scuffs during use. These marks are cosmetic and do not impede the functional aspects of the bag. Use these tips to keep your Torq™ bag in good condition.

Storage and Use:

• When your Torq™ Spinner is not in use, we suggest you store it in the soft fabric bag provided.

• Be sure to pack your bag properly. Most repairs on polycarbonate cases are due to bags being over-packed or way under-packed.

• Don’t sit on your Torq™ Spinner while waiting in line. Hardside cases are not designed to be a seat.

General Cleaning and Care:

The polycarbonate exterior can be cleaned with a solution of mild soap and warm water, applied with a soft cloth or wash cloth.

For Mild Surface Marks:

Some mild surface marks can be buffed out by using a car wax or car polish.

For Scuff Marks:

We recommend using any spot remover or rubbing alcohol. Avoid other chemical cleaners, as they will damage the clear-coat finish and leave a sticky residue. Apply the remover or rubbing alcohol to a soft cloth and gently rub the scuff mark. Remember to treat the scuffed area only, not the entire bag.

How to Care For Your Bag

Bag Care

How should I clean and care for my bags (ballistic, leather)

Ballistic nylon and nylon bags which are dirty and/or dusty can easily be cleaned off with a soft, damp cloth.

  • For stains we recommend using mild laundry detergent and warm water. Adhesive lint brush
    rollers work great to remove lint, fuzz balls and dust as well.
  • For leather bags we recommend using leather conditioner to clean, protect and polish the bag.

Ballistic nylon and nylon bags which are dirty and/or dusty can easily be cleaned off with a soft, damp cloth.

  • For stains we recommend using Luggage Cleaner. Adhesive lint brush
    rollers work great to remove lint, fuzz balls and dust as well.
  • For leather bags we recommend using leather conditioner to clean, protect and polish the bag.

How to Pack
How to Pack

Tip #1: Pack your clothing tightly without over-stuffing your suitcase. Tight packing means no loss of space and fewer wrinkles. There are three basic ways to pack efficiently:

  1. The Rolling Method: Roll clothing, especially garments like turtlenecks, pajamas sweaters,slacks, etc. By wrapping a rubber band around each item, they stay rolled up.

  2. The Interweave Method: This works best with longer items such as dresses, pants, etc. Start with the longest items first, placing them in the bottom of the suitcase, with the ends hanging over the case. Then place smaller items on top of the longer ones. Finally, when the suitcase is filled, fold the hangover on top. This will prevent sharp creases on your long garments.

  3. The Bundling Method: Like the interweave method; bundling is accomplished by folding longer items around smaller items. However, bundling is done by outfit. In other words, if you plan to wear a particular shirt with a particular pair of pants, you bundle them together. Starting with socks and underwear, you then wrap the shirt and finally the pants. The advantage of this method is that each outfit is together and easily accessible. If you then put the complete bundle in a zip-lock bag and expel all of the air out of it, you have a fairly wrinkle free outfit at your fingertips. With longer garments, however, a garment bag or a suitcase with a suitor is best of all to prevent wrinkles.

Tip #2: Make use of dead space. Stuff underwear, socks, ties, scarves etc. into shoes. This not only saves space, but also keeps your shoes from being crushed.

Tip #3: Layering clothing with plastic dry cleaning bags or tissue paper helps to prevent wrinkles.

Tip #4: Don't bring full sized toiletries. Many drug stores carry sample size toothpaste, hair spray, shaving cream, etc. These take up a lot less space and are much lighter than their full-sized counterparts. Also available at drug stores are small plastic bottles and jars that can be inexpensively and ecologically refilled with your preferred toiletries.

Tip #5: Traveling with a friend or your family? Consider 'cross packing'. Pack essential items of each person in each other¹s bags. That way, if a suitcase is lost, everyone will still be able to enjoy their trip until the bag is found.

Tip #6: Place jewelry,medicines, contact lenses, and other valuable or irreplaceable items in your carry-on. Also consider packing a change of socks and underwear in your carry-on (see Tip #5).

Tip #7: Unpack as soon as you arrive at your destination. Doing so will keep your clothes as wrinkle free as possible.
Packing Tips
Packing Tips

Tip #1: Although some airlines still allow you to check two bags per person plus allow you a carry-on many airlines are now charging to check your bags. Check with your airline for their regulations regarding the number and size of the bags you are required to carry. With this information you will be able to plan your wardrobe carefully.

Tip #2: Make a list of all the activities and events you plan to do and then make a list of the clothing you need to wear for those activities. Now go over the list and eliminate anything you really don't need.

Tip #3: The best way to plan your wardrobe is to mix and match basics, planning the wardrobe around one or two basic colors. For dress, men can pack two suits for an extended trip matching them up with different shirts and ties. A charcoal gray or tan suit will mix and match with just about any color. Women can mix and match the same way with black, gray, or tan jackets, skirts and pants. In either case, a change of tie or scarf with a different colored shirt will make another outfit.

Tip #4: Casual clothing depends upon where you are going. Do not assume that jeans are appropriate casual wear. In many countries, jeans are frowned upon. Khaki pants, however are usually acceptable. Additionally, jeans are heavier and bulkier than khakis. In many parts of the world, shorts are considered inappropriate as are any clothing that has a military look. It is better to err on the side of conservatism. When it comes to casual clothing, layering is a much better scheme than packing bulky, heavy clothing. Layering your clothes also gives you more opportunity to mix and match outfits. A turtleneck under a sports jacket will give a much different look than wearing it under a sweater. Always bring a bathing suit. You never know when a hotel will have a pool. For men, a conservative bathing suit can also do double-duty as a pair of shorts. For women, a bikini can do double duty as underwear. One warning, though, two-piece bathing suits may not be acceptable in all countries.

Tip #5: Knits and textured fabrics travel better than natural fabrics that have a tendency to wrinkle. Synthetics don't wrinkle as much but can be very uncomfortable in hot humid climates. A blend of natural and synthetics can be a good compromise. However, undergarments should be made of natural fabrics because they breathe easier. Also, you can bring fewer undergarments and wash them out at night. If you do opt for washing out your socks and underwear be aware that cotton takes a long time to dry. Try silk undergarments. Not only do they dry quickly, they breathe well and feel good against the skin.

Tip #6: Consider not bringing much clothing at all. Buying clothing at your destination can often be less expensive than buying it at home... unless you are staying in a resort area.
Simple as that® guarantee

Our 'Simple as that' warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.

Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost, stolen, or damaged bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.

If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.  Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.