At Briggs & Riley, we don’t want to sell you a bag, we want you to be part of our family. It’s been our philosophy since day one. And in typical family fashion, we believe in looking out for one another. That’s why we’re the only luggage company to offer a no-strings-attached lifetime guarantee on all our bags. If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. You see, to us, the phrase “lifetime guarantee” is more than just a marketing strategy. It’s a sign of our integrity.
We offer three fast and easy repair options:
1. Do-It-Yourself: Feeling handy or need a quick fix on your Briggs & Riley bag? Save the time and expense of shipping your bag to us for repair and expedite the process by taking advantage of our self-repair kits.
2. Utilize Our Extensive Repair Network: You can send or bring your bag to a local Authorized Repair Center. No repair number is needed. Please note that you are responsible for any freight charges incurred when shipping your bag to an authorized repair center We recommend calling your local repair center before bringing or shipping your bag to ensure they are capable of repairing.
3. Send Us Your Bag: If your bag is badly damaged, we recommend sending it directly to Briggs & Riley at one of our Official Company Repair Centers. You will need a repair authorization number (RA). You can obtain an RA number here. You'll need to write your RA number on the outside of the carton in which you ship your bag. Please Note: You are responsible for the cost of shipping your bag to us, however, we will return the favor and ship your bag back to you free of charge.
400 Wireless Blvd., Hauppauge, NY 11788 - Hours of Operation M-F 9:00am to 4:00pm
860 Airport St., Unit A, Moss Beach, CA 94038 - Hours of Operation M-F 8:30am to 4:30pm
We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover damage of contents, or the replacement of lost or stolen bags and/or its contents. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.