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Check out our FAQ and top resources below, or reach out to us directly with your questions.



Repair Options




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Frequently Asked Questions

Our "Simple as That" guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. Our guarantee does not cover cosmetic wear and tear or cleaning and it does not cover the replacement of lost or stolen bag. You can see more information here.

Depending on the nature of the repair there are various options available to you.

Click here for DIY wheel and handle repair kits.

Click here to see other repair options and more information.

You can check the status of your repair here. Please be ready to enter your repair number and email or phone number.

If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a refund within 30 days of receipt of product. Please note that personalized items are subject to a $20 restocking fee if returned. You can start a return here.

You can access your account here.

You can check the status of your order in your Account.

Briggs & Riley uses FedEx for the shipment of all online orders. We offer the following shipping services in the 48 continental states.

  • FedEx Ground Service (free for orders over $99 )
  • FedEx Express Saver (additional cost may apply) - not available in Hawaii or Alaska.
  • FedEx 2 Day (additional cost may apply) - not available in Hawaii or Alaska.

The Free Shipping on any order $99 or more is only available for orders being shipped within the continental United States, and is not available for Hawaii or Alaska Shipments. We cannot deliver to P.O Boxes or military APO/FPO addresses.

Please allow 2 business days for your order to ship. Weekend orders will be shipped within 2 business days starting on the following Monday. If your order is placed over a holiday weekend, it will ship within 2 business days beginning the following working day.

Please allow an additional 3-5 business days for entire order processing for any personalized items.

See more details on our shipping policy here.

You can register your bag here. Please note that you will need to login to your account to register a bag.

We recommend cleaning your bag with a solution of mild soap and warm water, applied with a soft cloth or washcloth. See more product care tips here.

The lock will come preset with combination 0-0-0 on the Control Panel™. The zippers need to be unlocked to set the combination dial. To set your combination:

Step 1: To unlock the zippers, make sure the combination reads “0-0-0,” then push the TSA access slider in the direction of the arrow. Both zipper pulls will pop open.

Step 2: Using a pen, slide the switch (located to right of the combination dial) in the direction of the arrow and hold it in place.

Step 3: While holding the switch, turn the combination dials to the numbers of your choice, then release the switch. Your personal combination is now set.

Yes! You can shop our E-gift card options here.

Complimentary monogramming is offered for applicable products purchased from Briggs & Riley Online. If you purchased your bag from another retailer and wish to have it monogrammed, you may purchase a monogram patch here.

Get In Touch

Email: customer-service@briggs-riley.com

PHONE: Monday - Friday, 9AM - 5PM EST


Chat: Monday - Friday, 9AM - 5PM EST