A virtual appointment is a one-on-one video consultation with a Briggs & Riley specialist. You’ll receive personalized guidance from the comfort of your home, including product recommendations tailored to your travel style.

Each session is fully personalized to your needs.

When you book, you’ll fill out a brief intake form through Calendly that helps us prepare in advance.

We’ll ask about the type of piece you’re looking for, how you typically travel, and any upcoming trips or travel details (like length of stay or travel style).

This gives us the context we need to tailor your appointment and make the most of your time.

Most sessions last about 20 to 30 minutes, depending on your needs. Your specialist will take the time to answer questions, discuss key features, and help you find the pieces that best fit your upcoming travels.

You’ll connect with a dedicated Briggs & Riley expert who will:

• Walk you through our most popular and new collections
  
• Explain materials, compartments, and packing configurations
  
• Provide personalized recommendations based on your travel habits
  
• Answer any questions about care, warranty, or product details
  
• Receive links to products and a visit summary after your call.

No additional software is needed, but you must ensure you have video set up on your device and permissions granted.

Once you book, you’ll receive an email with a secure video link. Simply click to join at your scheduled time with no account setup required.

Yes. Your confirmation email will include a link to reschedule or cancel at any time. We kindly ask for at least 24 hours’ notice if you need to make changes.

No, all virtual appointments are complimentary. They’re an opportunity to receive personalized guidance and explore our collections without obligation.

Our customer service team is available by chat or email for any questions before your session. You can also explore our product guides and resources for quick answers.