Returns

Due to our automated ordering and shipping processes, online transactions cannot be cancelled.

We are unable to offer returns for monogrammed products and JDRF donations.

If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of the item.

Return shipping is free.

In the effort to support changing travel schedules, Items purchased from 3/13/20 - 6/30/20 may be returned for up to 60 days.

You must contact our customer care representatives at 1-877-745-3978 or email us at customercare@briggs-riley.com. The customer service department will provide you a return authorization number and a shipping label.

Please send the product in the original shipping box to:

St. George Distribution Center C/O Briggs & Riley 13300 Carmenita Road Santa Fe Springs, CA 90670

Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please allow 7-10 business days for your return to be processed once received. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.

All international orders are considered final. No returns will be permitted.