Returns

Due to our automated ordering and shipping processes, online transactions cannot be cancelled.

We are unable to offer returns for monogrammed products and JDRF donations.

If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of the item.

The Customer is responsible for return shipping and insurance on returns, except when defective or miss-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued.

Items purchased from November 20, 2019 through December 31, 2019 as part of our 2019 Holiday Sale Event are eligible for free returns before February 14, 2020. Returns for product purchased during this time period will not be processed after February 14, 2020.

You must contact our customer care representatives at 1-877-745-3978 or email us at customercare@briggs-riley.com. The customer service department will provide you a return authorization number that must be included on the shipping label. Failure to receive or include the return authorization may delay your credit.

Please send the product in the original shipping box to:

Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please allow 7-10 business days for your return to be processed once received. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.

All international orders are considered final. No returns will be permitted.