What you see is what you get. The luggage is appropriately explained online with pictures, measurements, reviews, etc. So when my husband and I made up our minds to purchase these bags on the recommendation of a friend, we felt comfortable with our decision. Communication was great all along the way and when they arrived only a few short days later, they were exactly what we expected. The one surprise was the ratcheting expandable system-how ingenious!

Julie

"Excellent product and support. I'll never buy anything else."

-Patrick J.

So far the bag hasn't disappointed. I've only carried it on one trip thus far, but a few of my coworkers have the brand and swear by it. I love the handle being on the outside of the bag. Makes so much sense.

-Shari

Briggs and Riley is simply the best luggage out there! I have traveled extensively and have tried many brands of luggage which generally did not last more than a few years. Finally on a friend’s recommendation, I bought my first piece of Briggs and Riley and have never looked back.

-Polly B.