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Holiday FAQ's

$50 off ANY INDIVIDUAL ITEM $250-$498
$100 off ANY INDIVIDUAL ITEM $499+

WHEN IS THE BRIGGS & RILEY 2019 HOLIDAY SALE EVENT?

Offer is valid November 20, 2019 12:00 a.m. ET. through December 31, 2019.11:59 p.m. ET.

WHAT IS EXCLUDED FROM THE BRIGGS & RILEY 2019 HOLIDAY SALE EVENT?

Offer excludes discontinued styles, the sale category, and JDRF Donations. Per piece savings applies to full-priced merchandise only. Offer cannot be combined with any other instant savings offer. Offer not valid on international orders. 

Offer is not retroactive and does not apply to purchases made before November 20, 2019 12:00 a.m. ET.

FREE GROUND SHIPPING NO MINIMUM

WHAT ARE THE SHIPPING RESTRICTIONS?

Please allow 2 business days for your order to ship. Weekend orders will be shipped within 2 business days starting on the following Monday. If your order is placed over a holiday weekend, it will ship within 2 business days beginning the following working day.

FedEx Ground deliveries are Tuesday through Saturday; Monday delivery requires Priority Service (FedEx Express Saver or FedEx 2nd Day). Commercial Ground and Express address deliveries are Monday through Friday.

Please allow 3-5 days for processing of monogram orders.  Please order by 12/13/19 to guarantee delivery by Christmas.

For guaranteed Christmas delivery, please order by 12pm ET on 12/16/19.

Offer not valid on international, Hawaii, or Alaska orders.

FREE RETURNS

WHAT IS THE BRIGGS & RILEY 2019 HOLIDAY SALE RETURN POLICY?

Items purchased from November 20, 2019 through December 31, 2019 as part of our 2019 Holiday Sale Event are eligible for free returns before February 14, 2020. Returns for product purchased during this time period will not be processed after February 14, 2020.

All international sales are considered final.

Only unused merchandise with the original hangtags attached will be eligible for a refund.

Due to our automated ordering and shipping processes, online transactions cannot be cancelled.

Orders with a monogram cannot be returned.

WHAT IF MY PURCHASE IS A GIFT?

If you plan to give your new Briggs & Riley as a gift please keep your confirmation email as a “gift receipt.” Please note that any refund will be credited to the original card holder of record, not the final gift recipient.

Briggs & Riley will only accept returns for product purchased on this web site. If your luggage was purchased through one of our retail partners (in store or offline), it must be returned to that retailer for a refund

TO INITIATE THE RETURN PROCESS:

You must contact our customer care representatives at 1-877-745-3978 or email us at customer-service@briggs-riley.com. The product must be unused with the original hangtags attached in the original shipping box.

Your credit card will be credited for the price of the bag and any taxes once we have received and processed your returned item. Please allow 7-10 business days for your return to be processed once received. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.

BLACK FRIDAY/CYBER MONDAY OFFER

WHAT ARE THE BLACK FRIDAY/CYBER MONDAY FREE GIFT TERMS AND CONDITIONS?

Offer valid online only November 28, 2019 6 p.m ET. through November 29, 2019 11:59 p.m. ET. and December 1, 2019 12am ET through December 2, 2019 11:59 p.m. ET. , or while supplies last, whichever is earlier. $500 purchase threshold must be met in order to receive free gift offer. JDRF Donations do not count towards $500 free gift threshold. Limit of one free gift per customer, per order. Offer not valid on international orders.

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