WHAT IS THE HOLIDAY GIFT WITH PURCHASE PROMOTION?
Get our exclusive Double-Sided Packing Cube with your purchase of $399 or more! Made from recycled materials, the packing cube is 13" x 8.5" x 4" and can fit in carry-on and checked luggage.
Offer is valid November 20, 2023 until supplies last. Limit one per order. Ships separately.
WHAT ARE THE SHIPPING CUT-OFF DATES TO RECEIVE MY ORDER BY CHRISTMAS?
For monogrammed orders:
- Ground shipping, please order by Tuesday, 12/5/23.
- 3-day shipping, please order by Monday 12/11/23.
- 2-day shipping, please order by Tuesday 12/12/23.
For non-monogrammed orders:
- Ground shipping, please order by Tuesday, 12/12/23.
- 3-day shipping, please order by Monday 12/18/23.
- 2-day shipping, please order by Tuesday 12/19/23.
WHAT ARE THE HOLIDAY SHIPPING RESTRICTIONS?
Please allow 2 business days for your order to ship. Weekend orders will be shipped within 2 business days starting on the following Monday. Please note that our warehouse will be closed Thursday 11/23, Friday 11/24, Monday 12/25, and Tuesday 12/26. If your order is placed over a holiday weekend, it will ship within 2 business days beginning the following working day.
Orders placed after noon ET on 11/22 will begin shipping on 11/27.
FedEx Ground deliveries are Tuesday through Saturday; FedEx Express Saver or FedEx 2nd Day deliveries are Monday through Friday.
Currently please allow 1 extra day for processing of monogram orders. During the peak holiday season, please allow up to 7 extra days for processing of monogram orders.
WILL ADDING A COMPLIMENTARY MONOGRAM DELAY MY ORDER?
Each monogrammed order is carefully embossed with the highest level of design and craftsmanship. While normal processing time is an additional 1 day for personalized orders, please allow up to 7 extra days during peak holiday season.
Please note if your order includes any product with personalization, the entire order will ship once the monogram production is complete.
Need your order shipped ASAP? You can still customize your bag(s) later by ordering a simple-to-install personalization patch separately.
DO YOU OFFER EXTENDED HOLIDAY RETURNS?
We do! To ensure a stress-free season of gifting, items purchased on or after November 1, 2023 are eligible for free returns until February 1, 2024.
WHAT IS THE RETURN POLICY?
Due to our automated ordering and shipping processes, online transactions cannot be canceled.
We are unable to offer refunds for donations. Personalized items are subject to a $20 restocking fee if returned.
If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of product.
Return shipping is free.
All Travel Accessories must be in their original packaging with all items included in order to be applicable for return. Items received incomplete will not be given a refund.
If you purchased your item from another retail store or website, please process your return directly through that retailer. Our return link below is for briggs-riley.com orders only.
*If you are returning more than one item from your order, you must process each return request individually.
Your credit card will be credited for the price of the product and any taxes when we have received and validated your returned item. A $20 restock fee will be deducted from your credit if your product is monogrammed. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.
WHAT IF MY PURCHASE IS A GIFT?
You’re about to make someone’s holiday extra special! At checkout, you can add a gift note by selecting “Is this order a gift?” when entering shipping details. Don’t worry, prices are never shown on the packing slip.
Make sure to keep your confirmation email as a “gift receipt.” Please note that any refund will be credited to the original card holder of record, not the final gift recipient.