Our "Simple as that" warranty will cover the repair of all functional aspects of your Briggs & Riley bag for life. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content.
Briggs & Riley offers two options to initiate a repair:
- Bring your bag to an Authorized Repair Center; no repair number is needed. Please use the search options below to find a repair center near you:
*We recommend that you call your local repair center in advance to ensure they have the capability to fully repair your item. If your local repair center cannot perform all needed repairs you are responsible for shipping charges to the final repair destination as stated in our warranty.
- Bring or ship your bag directly to Briggs & Riley at one of our Company Repair Centers listed below. First call our Consumer Service Center at (888) HMB BAGS (462-2247) or email us to receive a Repair Number prior to sending your bag to us. A Repair Number is required in order to process your repair request.
Official Company Repair Centers
400 Wireless Blvd., Hauppauge, NY 11788
860 Airport St., Unit A, Moss Beach, CA 94038
*Please note that you are responsible for the shipping charges to either company repair center as stated in our warranty.