Fabric liner slips into zipper
"Decided to try one of their smaller bags because I’ve heard great things about these bags, and we are frequent travelers. I think it it is made with quality materials, but the front pocket on this bag has a propensity for fabric to get stuck in the zipper. Today it took me over an hour to get the fabric out of the zipper and to get the zipper moving again. While I filled out all of the warranty information, this was categorized as user error. I guess in a way it is, but the design makes it very easy for humans to make this error."