Disappointed
"The suitcase I received is not what I expected. I saw the Sympatico in an airport store and immediately fell in love with it? But the price was crazy high! I decided to wait until Black Friday to order it. When we received it, my husband wrapped it up for Christmas. Then I put it away until needed. While using it on a trip, I realized that the suitcase I received was NOT the same as the one I had seen in the airport store. The one I received was last year’s model, which isn’t a big deal EXCEPT that the mechanism to extend the suitcase is very different and difficult to use. I am not happy with the way the suitcase works, or really DOESN’T work well. When I contracted the company I was told that I had order Sympatico 2. 1 rather than the 2. 2. What the heck!! None of this was on the website!!! $500 for a suitcase and it’s not what I want!! Never again!!"