Frequent Flyer Feedback: What r/Travel Users Say About Briggs & Riley
Briggs & Riley earns serious loyalty from those who travel often—and the proof is in the Reddit threads. Members of r/Travel have shared candid takes on what sets us apart: thoughtful design, durable construction, and a guarantee for life. We've sifted through the conversation to surface the most useful insights, offering a straight-from-the-source look at why so many seasoned flyers trust Briggs & Riley trip after trip.
A Frequent Flyer Bag That Lasts
Why do travelers stick with a Briggs & Riley frequent flyer bag? Longevity. In r/Travel, users describe their bags holding strong after years of use, often outlasting other brands by a wide margin. Through hundreds of flights, these cases always endure. Take a look at what people say:
"I’ve had my Briggs & Riley luggage for about 20 years and travel often for long stretches. I love it."
— Kmental
"15 years of frequent use, and it is still a smart-looking, capable piece of luggage. Best luggage I’ve ever had. Wouldn't dream of traveling with anything else."
— rguillen
"I have a Briggs & Riley backpack that is my international and domestic carry-on, a canoe pack, a winter camping pack, it does it all. After 20 years, it looks and works exactly the same."
— Sunshinehaiku
Praise for Baseline
Of all the bags Briggs & Riley offers, the Baseline collection gets serious attention from travelers who need exceptional durability. Reddit users love it for frequent traveler luggage, praising its sturdy design and smart storage. Whether it's for business trips or international adventures, Baseline keeps showing up as a top pick for those who demand reliability on the road. Here's what users say about Baseline:
"Love my Briggs & Riley Baseline Essential 22" [two-wheeler], which I acquired six years ago. I love how the rails are on the outside of the bag, making the insides flat and much more packable."
— PecanPlan
"I've got many hundreds of thousands of miles on my Baseline commuter spinner, including dragging it all over northern Europe, South America, and the South Pacific, in addition to untold miles around cities in the U.S., and it's never let me down. It's really the one bag that I have never felt an urge to replace over the years."
— gkrash
"I have the Baseline Medium Expandable Suitcase and the Medium Spinner Brief. … Both Briggs products are well made, and the expansion system in the suitcase is a great feature and saves me from having to buy a large case or bring an auxiliary duffel bag; there are many pockets/slots in the briefcase for just about anything you might want to load with personal items and documents."
— The-dog-transporter
Love for Sympatico
Frequent flyers swear by the Sympatico collection, and it’s easy to see why. r/Travel community members appreciate its tough hardshell, smooth wheels, and expandable design that makes squeezing in extra gear effortless. Whether it’s a cross-country work trip or a long-haul flight, this frequent flyer luggage holds up trip after trip. Here are some Reddit comments about the Sympatico:
"[Sympatico] is the single best carry-on in the world. I travel probably 70+ flights a year."
— n0tasoccermom
"I love my Sympatico carry-on. Best money I’ve ever spent on luggage. Yes, it has a few scuffs, but I don’t care. I love that it is easy in and out of bins with no pockets to get overstuffed or caught on anything. I can put a heavy bag on top and it still wheels like a dream."
— traveler-girl
Exemplary Customer Service and Lifetime Guarantee
Briggs & Riley’s lifetime guarantee holds up—and r/Travel users have plenty to say about it. From smooth repairs to fast, exemplary customer service, travelers say we follow through. Whether it's a wheel that gave out after years on the move or a bag that's seen better days, we keep it in play. Here’s what they’ve shared:
"My experience with the warranty service in NYC was excellent. Briggs & Riley medium computer backpack repaired while I waited. ... I strongly recommend Briggs & Riley bags."
— MyraBabbitt
"Briggs & Riley bags are awesome. I own four pieces, and I now use Briggs & Riley exclusively. I recently purchased a used (now discontinued) duffle, which was missing a carrying strap. When I reached out to them about purchasing a replacement, they sent one at no charge. With wonderful quality and peerless customer service, they have a customer for life."
— SonnyUte
"[O]ne of my Briggs & Riley wheels broke in the middle of a trip so I emailed them. They promptly called me, asked what hotel I was at the next night and made sure to overnight it there. When I got to the hotel, my new wheel, including the Allen wrench to replace it, was awaiting me at the front desk. They made a customer for life with that."
— stormostorm
Travel Your Way, Always
See how the iconic Briggs & Riley carry-on complements every journey and travel experience.
Trust Briggs & Riley for Your Luggage Needs
It's time to invest in a bag built to last. Briggs & Riley luggage bags are the gold standard for travelers who want smart design, durability, and a lifetime guarantee that actually means something. Whether you need rock-solid carry-on luggage or dependable checked luggage, there's a perfect fit for every trip. r/Travel users can't stop raving about how these bags hold up through years of flights, layovers, and baggage carousels. Level up — get a bag designed to go the distance.
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Frequently Asked Questions About Briggs & Riley Luggage
As an industry leader, Briggs & Riley fields numerous luggage questions. Here are some common inquiries we receive.
